Application Support Analyst
Description
Application Support Analyst – Corporate Solutions
Part of a team of Applications specialists, the role is fundamental to supporting and advancing the usage of applications for Corporate Solutions.
Role Responsibilities:
- Providing application support across a number of applications in the Apex group.
- Prioritisation and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue
- Working as part of a global team to provide technical support to core line of business applications
- Liaising with business, vendors and software development team regarding application support tickets
- Supporting project related tasks, such as application upgrades.
- Supporting the patch management process, which includes bringing through change management to Test and Production environments
- Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses
Skills Required:
- Experience with various applications: funds administration, ERPs and other
- Experience supporting core line of business applications.
- Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies
- Strong general IT knowledge is required: complete fluency required with all common Office/PC applications, especially Excel
- Experience with Microsoft technologies such as IIS, SQL and .NET
- Experience with Azure desirable
- Experience of working with service desk tools such as Service Now
- Strong verbal and written communication skills and ability to present in a clear and concise manner
- Excellent time management and decision-making skills
- Strong problem solving, troubleshooting and analytical skills are essential
- Ability to work effectively both alone and as part of a team, experience with dealing with third party developers and providers
- Multi-tasking – can manage several concurrent projects/tasks and prioritise demands
- Familiarity with GDPR and data security
Qualifications:
- Batchelor Degree Level education or equivalent qualifications/work experience
- ITIL qualification is a plus
What you will get in return:
- A genuinely unique opportunity to be part of an expanding large global business
- Working with a strong and dynamic team
- Training and development opportunities
- Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly